HvacProSupply.com honors all manufacturer warranties for our products. If you are experiencing an issue with a product purchased through HvacProSupply.com that is still covered by a valid manufacturer's warranty, please contact us. HvacProSupply.com will advise you of the next steps for getting your replacement as fast as possible. In some cases this will require you to troubleshoot the issue with the manufacturer directly to obtain a case or claim number. Because of the nature of warranty claims, this process can sometimes take several business days.
In many cases, larger items that are malfunctioning will not be eligible for a whole unit exchange; examples include boilers, water heaters, and air conditioning units. Warranty policies for such items typically cover parts only and labor costs are rarely covered. Most manufacturer warranties will allow for replacement only. Items are generally not eligible to return for credit. Customers are responsible for the shipping costs to send the warranty item back to us and HvacProSupply.com will pay the shipping costs to send out the replacement.
Products must be used in appropriate applications, and replacement parts must be the correct listed replacement suggested by the manufacturer in order to be eligible for warranty coverage.